FAQs

You might encounter this problem if the device you used to verify your email address is not the same device from which you requested the email address verification. If you requested to verify your email address from the ID Safe app on your mobile phone, please use the same mobile phone to open the verification email and click on the verification link.

If you did not receive a verification email after tapping “Verify Email Address”, please wait for 5 minutes before trying again.

If the problem persists, please contact our support team at idsafe-support@trendmicro.com

Trend Micro monitors websites, pages, forums, and other information sources from the Dark Web to search for data that you have provided to find potential leaks.

Trend Micro hashes* the data you provide for searching and monitoring purposes, and masks** it when displaying it to keep your privacy safe.

* Hashing is a form of irreversible data transformation.

** Masking hides your data using random characters.

  • If your password is compromised, change your password on all websites that currently use it. When changing your password, here are some tips to ensure your online accounts are more secure:
    1. Make sure you don’t use the same password twice on any online accounts.
    2. Use ID Safe’s Password Checker to see if a password you are creating or changing has ever been circulated on the Dark Web. It’s not a good idea to use a previously leaked password, even if it wasn’t created by you.
    3. Turn on two-factor authentication on any website that offers it. It adds an extra layer of protection that makes is nearly impossible to defeat.
  • If your credit card number is compromised, contact your card issuer and follow their instructions to have the card cancelled.
  • If your bank account information is compromised, contact your bank and follow their instructions to secure your account and the funds in the account.
  • If your social security number is compromised, there are several things you should do:
    1. Report the identity theft to the responsible government agencies such as the Federal Trade Commission (FTC).
    2. File a police report with your local jurisdiction. While your city or county may not be able to investigate this crime, having a police report can help you to recover from losses resulting from the identity theft.
    3. Request a credit freeze with each of the three major consumer credit bureaus. A credit freeze will not affect your credit score, but it will prevent your credit report from being accessed by lenders and used to open new accounts, rent apartments, apply for loans, etc.
    4. Request an extended fraud alert from the consumer credit bureaus (if you have filed a police report), which lasts for seven years.
    5. Contact the fraud department of any company where you suspect the fraudulent use of your social security number. Let them know that you have been the victim of identity theft and follow that company's guidance on changing all of your login and password information.
    6. Request a free credit report. Look for and dispute any information you believe to be fraudulent.

We want to confirm that you are the owner of the information you want us to monitor. This is to protect the privacy of all users, including yours, from unwanted cyberstalking and misuse of private data.